Terms of Use

Effective date and last updated: 22 July 2026

These Terms of Use and Sale (“Terms”) govern your use of thebrainlab.co (“Our Site”) and your purchase and use of any programme, course, digital content, live session, or related service We supply (together, a “Programme”). Please read them before using Our Site or placing an order.

By using Our Site, creating an Account, or purchasing a Programme, you agree to these Terms. The Programme description, price, payment plan, access period, and any purchase-specific terms shown on the Programme page or at checkout also form part of your contract with Us. If you do not agree, do not use Our Site or purchase a Programme.

1. Definitions and Interpretation

“Account” means an account used to access Our Site or a Programme.

“Content” means text, images, audio, video, live-session recordings, worksheets, exercises, assessments, software, and other material supplied through Our Site or a Programme.

“Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.

“User Content” means content or material submitted by a user.

“We/Us/Our” means TheBrainLab (FZC), trading as TheBrain Lab.

2. Information About Us

Our Site is owned and operated by TheBrainLab (FZC), a Free Zone Company registered in the Sharjah Research Technology and Innovation Park Free Zone, United Arab Emirates.

License number: 10108

Email: team@thebrainlab.co

3. Eligibility, Accounts, and Security

You must be at least 18 years old and legally capable of entering into a contract to create an Account or purchase a Programme. You must provide accurate, current, and complete information and keep it updated.

Your login and access links are personal to you. You must keep them confidential and must not allow another person to use your Account. Notify Us promptly at team@thebrainlab.co if you suspect unauthorized access. We may suspend access while We investigate a security issue.

4. The Programme and Contract Formation

The main characteristics of the Programme, including its curriculum, format, scheduled live elements, credential (if any), tier, and price, are described on the Programme page and at checkout. Please review that information before purchasing.

Your order is an offer to purchase. A binding contract is formed when We accept payment and send an order confirmation or access instructions. If We cannot accept an order, any amount taken will be returned using the original payment method.

The Programme is supplied in English unless We expressly state otherwise. You are responsible for ensuring that it is suitable for your goals, professional requirements, and any external accreditation or continuing-development rules that apply to you.

5. Price, Payment, and Taxes

The total price, currency, taxes (where applicable), and any instalment schedule will be shown before you confirm payment. Payments are processed by Stripe or another provider identified at checkout. We do not receive your complete payment-card number.

If you choose an instalment plan, each instalment is part of the total purchase price and is due on the stated date. A missed or reversed payment does not cancel the remaining balance. We may pause Programme access after reasonable notice while an overdue amount remains unpaid, except where applicable law prevents Us from doing so.

We will not charge an automatic renewal or recurring fee unless the price, frequency, and cancellation method were clearly disclosed and separately agreed before purchase.

6. Digital Content, Access, and Technical Requirements

Access begins and lasts for the period stated on the Programme page, at checkout, or in your order confirmation. “Full Access” means that We have issued the credentials or links that make the full set of course modules and materials included in your purchase available to you.

You need a compatible internet-connected device, a current browser, and the ability to play common video and audio formats and open PDF files. You are responsible for internet, device, and third-party communication costs. Contact Us promptly if access does not work so We can investigate and provide a remedy where required.

7. Live Sessions and Reasonable Changes

Dates, times, speakers, and delivery platforms for live elements may need to change for operational reasons, illness, events outside Our reasonable control, or to improve delivery. We will give reasonable notice where practicable and will provide a replacement session, recording, or materially equivalent alternative where appropriate.

We will not make a change that materially reduces the core Programme you purchased without offering an appropriate remedy required by law. Your inability to attend a live session does not by itself create a right to a refund where a recording or reasonable alternative is provided.

8. Cancellation and Refunds

Mandatory cancellation rights. If you are a Consumer in the United Kingdom and you buy online, the law generally provides a 14-day cancellation period. For digital Content not supplied on a tangible medium, that right is lost once supply begins only if, before supply begins, you expressly consent to immediate supply and acknowledge that you will lose the cancellation right. We will provide confirmation of that consent on a durable medium.

If a service component begins during a statutory cancellation period at your express request and you later cancel within that period, We may charge a proportionate amount for the service supplied before cancellation. The cancellation right for a service ends when it has been fully performed only where the conditions required by law have been met. Consumers in other countries retain any equivalent mandatory local rights.

To request cancellation or raise a problem, email team@thebrainlab.co with your name, order email, purchase date, and the reason for the request. Approved refunds are made to the original payment method, normally within the time required by applicable law.

9. Intellectual Property and Personal Licence

We or Our licensors own all intellectual property rights in Our Site and Programme Content. After full payment, We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Content for your own learning and professional development during the stated access period.

You must not copy, record, reproduce, publish, upload, share, sell, sublicense, distribute, translate, adapt, scrape, or use the Content to train an artificial-intelligence system without Our prior written permission. You must not share login details or use Programme Content to create or deliver a competing course, certification, or product.

You retain ownership of User Content you submit. You grant Us a limited licence to host, copy, and display it only as reasonably necessary to operate the Programme, provide support, and comply with law. We will not use your name, image, testimonial, or identifiable work in public marketing without a separate lawful basis or permission.

10. Acceptable Use and Community Conduct

You must not use Our Site, Programme, community, or live sessions to:

• break the law, infringe another person’s rights, or distribute unlawful or harmful material;
• harass, threaten, discriminate against, impersonate, or deliberately disrupt others;
• introduce malware, probe security, bypass access controls, or interfere with the platform;
• collect another participant’s personal data without a valid lawful basis; or
• promote or sell unrelated products or services without Our written permission.

Live sessions and communities may involve other participants. Keep confidential any personal, business, or case information they share and do not record a session unless We and all affected participants have expressly agreed.

11. Educational and Neuroscience Disclaimer

12. Outcomes, Testimonials, and Credentials

Learning, business, income, client, performance, and other outcomes differ between participants. We do not guarantee any specific result. Testimonials and examples describe individual experiences and are not promises of what you will achieve.

Any certificate or continuing-professional-development recognition is subject to the completion requirements and scope stated on the Programme page. It does not by itself grant a regulated professional licence or authorize you to practise outside your existing qualifications.

13. Third-Party Services and Links

Our Site and Programme may link to or rely on services operated by third parties, including payment, video, messaging, accreditation, and course-delivery providers. Their own terms and privacy notices may apply. We are not responsible for third-party content or services that We do not control, but this does not affect Our responsibility for the Programme We have agreed to supply.

14. Privacy and Cookies

Our processing of personal data is described in Our Privacy Policy. Our use of cookies and similar technologies is also explained there and through the cookie controls shown on Our Site.

15. Availability and Events Outside Our Control

We use reasonable care to keep Our Site and Programme available and secure, but uninterrupted or error-free access cannot be guaranteed. We may perform maintenance and take proportionate steps to address security, legal, or technical issues.

We are not responsible for delay or failure caused by an event outside Our reasonable control. We will take reasonable steps to reduce the effect of the event, keep you informed where appropriate, and resume performance. If a material delay continues, any cancellation or refund rights required by law will apply.

16. Our Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory Consumer rights.

If you are a Consumer, We are responsible for loss or damage that is a foreseeable result of Our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business loss, or for loss caused by your misuse of the Programme or failure to follow reasonable instructions.

If you purchase wholly for business purposes, then, to the fullest extent permitted by law, We are not liable for indirect or consequential loss or for loss of profit, revenue, business, opportunity, goodwill, or data. Our total aggregate liability arising from the relevant Programme will not exceed the amount you paid Us for that Programme, except for liability that cannot lawfully be limited.

17. Suspension and Termination

We may suspend or terminate access if you materially breach these Terms, misuse the Content, threaten the safety or rights of others, or fail to pay an amount due. Where appropriate, We will give notice and a reasonable opportunity to remedy the breach. Serious, unlawful, or repeated breaches may result in immediate action.

Termination does not affect rights and obligations that arose beforehand. Clauses intended to survive termination, including intellectual property, confidentiality, payment, disclaimers, liability, and governing law, will continue to apply.

18. Changes to These Terms

We may update these Terms for legal, regulatory, security, operational, or product reasons. The updated version will be posted with a new “last updated” date. Changes will not retrospectively remove rights you already have under a completed purchase. If a change materially affects an active Programme, We will give reasonable notice where required.

19. Contact and Complaints

Contact Us at team@thebrainlab.co. For an order or access complaint, include your name, order email, purchase date, and a clear description of the issue. We will acknowledge the complaint and aim to resolve it fairly within a reasonable time.

20. General

If any provision is found unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right. You may not transfer your contract without Our written consent. We may transfer it as part of a genuine business transfer if doing so does not reduce your mandatory rights.

These Terms and the purchase-specific information referred to above constitute the agreement between you and Us regarding the Programme. No person other than you and Us has a right to enforce it, except where applicable law provides otherwise.

21. Governing Law and Jurisdiction

These Terms and the relationship between you and Us are governed by the laws of England and Wales. If you are a Consumer, this choice does not deprive you of mandatory protections under the law of the country in which you habitually reside, and you may bring proceedings in any court that has jurisdiction under applicable consumer law.

If you purchase wholly for business purposes, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory law that applies.